CRM integration is the implementation of a customer relationship management system into your online store or website for data exchange and subsequent processing. If you already have a store, and you have been working for some time and are satisfied with everything, then it is quite reasonable to ask – why CRM integration?

First, every business is initially aimed at increasing sales and expanding the customer base. Secondly, along with the increase in sales will require and more staff, which means increased investment in the sales department. As you can see, there are a lot of expenses, and it will also require a lot of time.

With a CRM-system these costs can be avoided! Implement CRM in your site – and you will automate all the work. Every action, even filling and registering orders will be done in two clicks. The operator will spend no more than two minutes on each order. This means that you can save on the number of employees, making every minute profitable. And this is important not only for businessmen who have been in business for some time, but also for those who are just starting out.

How CRM Qsystem Integration Works

The CRM system is quickly installed, synchronized with your website automatically or after a few clicks to confirm the integration. From that point on, the management of your entire business is in one place.

You will still have access to the functionality of your website, but after working with Qsystem CRM, you will realize that there is no need for website monitoring.

An order arrives on your site – it is immediately reflected in the CRM. In one click the operator processes it, then registers it, sends the order to the supplier or, if the goods are in stock, immediately arranges shipment via the delivery service chosen by the customer. At the same time, if orders are received by phone or e-mail – the system takes everything into account and distributes it to available operators or managers. All delivery notes, receipts, reports are generated automatically.

In SRM you can do the following:

  • Manage both short orders and corporate transactions;
  • Manage leads received from the site – this is not only receiving an application, but also tracking interest. That is, what the visitor viewed, whether the visitor received a catalog, whether he signed up for an email or SMS newsletter, and so on;
  • Create a single database of counterparties and customers in one place, avoiding the disparate data handled by different operators. You can also segment the base, track their social media profiles and keep a complete history of communication. This helps personalize the service and speed things up;
  • You can make calls, send SMS and e-mail directly from the Qsystem CRM in a few clicks, without having to log in to your e-mail system every time. At the same time, each e-mail can be “linked” to a specific customer, supplier or client;
  • Plan your work and give individual assignments in a single organizer;
  • Everything that requires urgent intervention will be reflected in the employee’s calendar, and the employee will never confuse his work with someone else’s and will complete it on time;
  • Easily maintain documentation and all nomenclature according to established forms and templates in one system;
  • Exchange product catalogs, orders and prices;
  • In general, everything that you used to do in different systems: accounting, spreadsheets, catalogs, call processing and mailing programs – all this you can do through CRM Qsystem.

How to make a CRM-system on your website

To ensure that integration does not take up your time, does not slow down the workflow – leave an application on our website or call. Our specialists have extensive experience in integrating CRM-system into sites with any CMS and can customize the functionality to meet the specific needs of your business. We will not only automate all workflows, but also provide technical support if you need to maintain the system in the future.

By Integrations